Warranty

Why Trust Our Machines?

Our machines have passed rigorous fatigue tests, including hours of power, movement, and milling to ensure durability and longevity.

> Evo Series

We've meticulously selected components and assemblies for long-term use:

• Our mechanics features heavy duty aluminium profiles, steel-reinforced belts, 6-mm steel parts and high density wheels.
• Our electronics features European control board and drivers, Neutrik connectors and Sommer cable, JMC motors, Raspberry Pi and steel control unit.

> Pro Series

We've designed our machines for long use. With that perspective, we've selected components and assemblies that are made to last:

• Our mechanics features heavy duty aluminium profiles, 8-mm steel parts, ballscrews and prismatic rails.
• Our electronics features European control board and drivers, Neutrik connectors and Sommer cable, JMC motors, Raspberry Pi and steel control unit.

> Fab Series

We've designed our machines for long production use. With that perspective, we've selected components and assemblies that are made to last:

• Our mechanics features heavy duty aluminium profiles, 10-mm steel parts, ballscrews, prismatic rails, rack and pinions.
• Our electronics features European control board and drivers, Neutrik connectors and Sommer cable, JMC motors, Raspberry Pi and steel control unit.

How the Warranty Works

If you encounter an issue with your machine, we will assist you promptly to diagnose and resolve the problem. The standard procedure is as follows:

1. Initial Assessment:We will send you a series of questions and request videos to understand the problem. If the issue is known and easily solvable, we will provide a solution via email.
2. Technical Support:If further assistance is needed, we will schedule a call with one of our engineers to identify and resolve the issue. We ensure continuous support until the problem is fully resolved.
3. In-House Repair:If the problem cannot be resolved remotely, we will arrange for the return of the defective parts to inspect and repair them in-house, ensuring a quick turnaround.

Please raise a ticket on our Contact Support Page to get in touch with our support team.

Scope of the warranty

The following terms describe the scope of the Mekanika commercial warranty. They do not reduce your legal guarantee of conformity.

1. Inspection upon Delivery: Inspect the goods immediately upon delivery for completeness, obvious defects, and damages within 14 days of receipt. This period allows us to address any transport-related damages with our transporter. It does not limit the legal guarantee of conformity, which also covers defects appearing later, throughout its term.
2. Coverage: The warranty covers any malfunction that prevents proper operation, provided it is not due to misuse.
3. Exclusions: The warranty does not cover cosmetic damages, misuse, negligence, improper assembly, installation, use, operation, or maintenance, or any modifications to the product.
4. Non-transferable commercial warranty: The Mekanika commercial warranty applies exclusively to the original purchaser and is not transferable; in the event of resale or transfer to a third party, the commercial warranty ends. This does not affect the legal guarantee of conformity, which continues to apply for its remaining term to the benefit of the new owner (see above). Only products purchased from Mekanika or an authorised Mekanika reseller are covered by the commercial warranty.

We aim to honestly identify the origin of any malfunction and communicate clearly before proceeding with any work that may incur costs. Our goal is to ensure a long and satisfactory use of your machine.

Post-Warranty Support

Even after the warranty period, we are committed to helping you maintain and repair your machine. Our machines are designed to be easily repairable, often requiring only a replacement part, with widly available replacement parts. We guarantee the availability of spare parts as long as they are available on the market.

• Diagnosis Support: We will assist in diagnosing any issues with your machine.
• Replacement Parts: If the problem is identified remotely, we will send you the necessary replacement parts, charging only for the part and shipping.
• In-House Repair: If an in-house diagnosis is needed, we will arrange for the machine's return, repair it at our facilities, and charge only for the time spent, parts, and shipping.